Opportunity activity sequence investigations in B2B CRM systems
نویسندگان
چکیده
منابع مشابه
Gaining Competitive Advantages on E-CRM in Financial Institutions in Iran through B2B Model
Due to violent and ferocious competition and global changes of new trends, directions and new ways of doing business, financial institutions grapple with new challenges and opportunities in today business. The advancement in technology, information and communication has forced banks and financial institutions into hard competition. In this new technology era, people as the customers are t...
متن کاملparallelism exploration in b2c and b2b systems
as the e-commerce sites are being more secure and reliable in recent years and the number of transactions is rising rapidly, parallelism can help us to reduce response time and increase throughput for e-commerce transactions. this paper will investigate parallelism in on-line transaction processing. it aims to specify those aspects of e-commerce transactions that would profit from parallel proc...
متن کاملInformation Models of Customers in Crm and E-crm Systems
The following article deals with customer personality in the CRM systems. Its innovatory approach consists in the method of segmentation performed according to one of psychological factors personality. The analysis is based on the assumption that the class of customers can be divided into separate types. This is possible due to the preservation of a large internal homogeneity within every type ...
متن کاملThe Management of CRM Information Systems in Small B2B Service Organisations: A Comparison between French and British Firms
The new communication and information systems have significantly increased the possibilities offered to professional companies for developing and maintaining long-term customer relationships. However, technology alone cannot ensure the success of CRM strategies. The implementation of a customer-centred culture, shared by the entire professional organisation, requires the combination of human re...
متن کاملCustomer relationship management (CRM) in business-to-business (B2B) e-commerce
Customer relationship management (CRM) in business‐to‐business (B2B) e‐commerce Yun E. Zeng H. Joseph Wen David C. Yen Article information: To cite this document: Yun E. Zeng H. Joseph Wen David C. Yen, (2003),"Customer relationship management (CRM) in business#to#business (B2B) e#commerce", Information Management & Computer Security, Vol. 11 Iss 1 pp. 39 44 Permanent link to this document: htt...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Acta Universitatis Sapientiae, Informatica
سال: 2020
ISSN: 2066-7760
DOI: 10.2478/ausi-2020-0005